Zomato Ltd.

At a Glance

Industry

Food Services

Project Types

Data Analysis, Supply Chain, Sustainability and Energy Management Strategy

Year

2024

Location

Gurugram, Ghata, Haryana

Summary

Baksheesh Sachar conducted a comprehensive peer benchmarking and trend analysis for Zomato's Business Responsibility & Sustainability Reporting (BRSR) and documented sustainable practices within Zomato's Hyperpure business, contributing to the company's sustainability initiatives.

Goals

Zomato enlisted Baksheesh to work toward the following two key areas: 1. Business Responsibility & Sustainability Reporting (BRSR): a. Identify key improvement areas for the FY '25 BRSR report: Performed analysis of peer companies & recommended ways Zomato can enhance its reporting. b. Understand the evolution of Zomato's reporting for FY '23 and FY '24: Evaluate the progression. c. Quantify key changes in reported figures: Compare critical data points from FY '23 and FY '24 to track improvements and trends. 2. Sustainability Practices in Hyperpure: a. Identify sustainable practices across Hyperpure warehouses: Document sustainability initiatives. b. Create case studies: Develop case studies showcasing the innovative practices in Hyperpure's operations to support Zomato's sustainability goals.

Solutions

To meet these goals, Baksheesh executed the following strategies: 1. Peer Benchmarking: a. Identified and analyzed relevant companies for a peer benchmarking analysis. Especially companies with strong sustainability reporting records, enabling a comparative study. b. The benchmarking highlighted areas where Zomato could improve its responses to critical BRSR questions and enhance the overall structure and transparency of its sustainability disclosures. 2. Trend Analysis: a. Conducted a detailed trend analysis of Zomato's FY '23 and FY '24 BRSR reports. This involved analyzing both qualitative and quantitative data, identifying improvements, and documenting shifts in key metrics. b. Quantified changes in critical figures between the two fiscal years, calculating percentage increases or decreases for internal benchmarking and future projections. Provided insights into trends that were either positive (e.g., reductions in emissions) or areas that needed further attention. 3. Case studies of sustainable practices a. Visited multiple Hyperpure warehouses and Zomato's hydroponics farm to gain first-hand insights into sustainable practices towards creating case studies.

Potential Impact

Baksheesh's work's impact is as follows. BRSR Enhancement: The essential and leadership indicators identified during the benchmarking process helped Zomato's reporting team target specific areas for improvement in the FY '25 BRSR. The trend analysis provided Zomato with a clear picture of how their sustainability metrics have evolved year-on-year. This analysis highlighted key successes and pointed out areas for future improvement. Sustainability in Hyperpure: The case studies created from field visits showcased Hyperpure's innovative sustainable practices. These practices were documented and presented as models for further scaling within Zomato's operations.

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